User roles in CourseCloud

Note: CourseCloud is a limited-access content delivery platform. If you send course invitations from OpenSesame instead, see the documentation on CourseCloud Legacy.

CourseCloud users have one of the following roles:

• Platform Administrator or Learning Administrator
• Manager
• Learner (default)

Administrators and Managers can take courses like Learners and have additional permissions.

All users belong to a Company, which is the top-level department for the account. Users can also belong to one or more child departments.

In this guide:

• Role permissions
• Administrators
• Managers
• Learners

Role permissions

* Except for the Learning Path Courses report.

Administrators

Each CourseCloud account supports one type of administrator:

• Platform Administrator
• Learning Administrator

The Platform Administrator role is available only to accounts with both an OpenSesame Plus subscription and an OpenSesame Customer Success Manager (CSM). If you don’t have a CSM and want to upgrade to a managed account, contact OpenSesame Support at support@opensesame.com.

Learning Administrators cannot upload content. In all other areas, their permissions are the same as Platform Administrators. See the Role permissions table for details.

Managers

Managers can view reports about users in the department they manage. They cannot create users or edit user information.

• Each Manager can manage one department. 
• They do not need to belong to the department they manage.
• If the managed department has child departments, those are included.

Managers can’t search other departments. They can view all reports except Learning Path Courses.

Learners

Learners can log in to CourseCloud, browse available courses, and take courses.

To change a user’s role, see Update a user’s role in CourseCloud.

For help, contact OpenSesame Support at support@opensesame.com, use live chat, or call (503) 808-1268, ext. 2 (U.S.) or +44 203 744 5541 (Europe).