Suspend or unsuspend multiple users in CourseCloud

Note: CourseCloud is a limited-access content delivery platform. If you send course invitations from OpenSesame instead, see the documentation for CourseCloud Legacy.

To suspend or unsuspend a single user, see Suspend or unsuspend individual users in CourseCloud.

As users leave or rejoin your organization, you can suspend or unsuspend their CourseCloud accounts. When a user is suspended, they can’t log in to or receive messages from CourseCloud.

To update accounts in bulk:

1. Add your users’ account information to the Bulk User Upload Template (CSV download).
2. Export the spreadsheet as a CSV file.
3. Upload the file to CourseCloud.

Note: CourseCloud can accept CSV files up to 256 MB in size. If you have thousands of learners, we recommend working in batches of 5,000 users to keep processing times swift.

First, download the template and open it with whichever spreadsheet app you prefer.

Add one user per row.

The first three columns are required:

• First name
• Last name
• Email address (in lowercase). This must match an existing address in CourseCloud.

The only other column needed for this task is the suspended column. It controls whether each user is active. (Users can’t be deleted, as this would remove historical activity.)

• To suspend a user, enter 1 in their row.
• To keep a user active or unsuspend them, enter 0 or leave the cell empty.

When your spreadsheet is ready, save it as a CSV file. Most apps include this option under Save As or Download.

Next, log in to CourseCloud. Select Admin Tools and then the Users tab.

Select Upload users.

Next, upload your file by dragging it into the File area or by using the Choose a file button.

The only setting different from the steps to create multiple user accounts is the Upload type.

Select Update existing users only. This will ignore any row in your CSV that has an email address not already in CourseCloud.

When satisfied with your settings, click Upload users.

A preview of the accounts to be updated appears, along with additional settings. Only the settings that apply to your Upload type can be changed.

The Update existing users only options are:

• Existing user details - How CourseCloud should handle the updates. Set this to Override with file, which will replace existing users’ account details (aside from departments) with the information in your CSV.
• Select for bulk user actions - Choose which users in your CSV to affect. Select Updated users to update existing accounts only.

When satisfied with your settings, click Upload users.

A Results page lists the updated accounts. It also shows if any errors occurred. The updated users are now suspended or unsuspended.

Finally, click Continue to return to the Upload users page.

If you have further questions, our Support team is here to help at support@opensesame.com or via live chat and phone. Reach us at (503) 808-1268, ext. 2 (U.S.) or +44 203 744 5541 (Europe).