Update a user's role in CourseCloud

Note: CourseCloud is a limited-access content delivery platform. If you send course invitations from OpenSesame instead, see the documentation on CourseCloud Legacy.

Administrators can change a user's CourseCloud role at any time. Managers and Learners cannot change roles for themselves or others.

In this guide:

1. Locate a user
2. Open their role menu
   • Change them to an administrator
   • Change them to a Manager
   • Change them to a Learner

1. Locate a user

Log in to CourseCloud as a Learning Administrator or Platform Administrator. 

Select Admin Tools.

Select the Users tab, then select Edit Users.

Use the search and filter tools as needed to find your target user.

2. Open their role menu

A user’s current role appears in the Role column. Select it to view available roles.

Change them to an administrator

Select either Learning Admin or Platform Admin from the role options. 

A confirmation prompt appears. To continue, select Confirm. This also notifies the user.

A success message appears.

The user’s role is now Learning Administrator or Platform Administrator. If they are logged in, they may need to reload their page.

Change them to a Manager

Select Manager from the role options.

Next, select the department the user manages. If the managed department has child departments, those are included. The user does not need to belong to the department they manage.

To continue, select Update.

A success message appears.

The user’s role is now Manager. If they are logged in, they may need to reload their page.
 

Change them to a Learner

Select Learner from the role options.

A confirmation prompt appears and describes how the user’s permissions will change. To continue, select Confirm.

A success message appears.

The user’s role is now Learner. If they are logged in, they may need to reload their page.
 

For help, contact OpenSesame Support at support@opensesame.com, use live chat, or call (503) 808-1268, ext. 2 (U.S.) or +44 203 744 5541 (Europe).