To access the OpenSesame Plus Insights Dashboard, your account needs at least two active learner seats for OpenSesame Plus and you must be an administrator. If Insights does not appear in your account menu, one of these requirements isn't met.
If Insights appears but there is a loading problem, it’s usually one of the following issues.
In this guide:
No data appears
If learners haven't yet launched any OpenSesame Plus courses, the Insights dashboard has no activity to show. Check back after learners start taking courses.
The dashboard loads slowly
Insights automatically loads data from the past 12 months. Large reports can take a few minutes to process, and loading icons appear while they do.
To narrow the report and load it faster:
- Select the current Date Filter.
- Shorten the date range.
- Cancel the current load.
- Select Update.
If problems persist, contact OpenSesame Support.
A 401 error appears
If the Insights dashboard has a 401 error stating "You are not authenticated to view this page," your browser is blocking cookies the reporting service needs.
To fix this, allow cookies for OpenSesame in your browser.
- For steps, see How to allow cookies in your browser.
- On Apple devices, also see How to allow cross-site tracking on Apple devices.
- If you're not sure which browser you’re using, visit What's my browser? to confirm.
As always, when adjusting security settings, do not hesitate to check in with your IT team.
If the dashboard still has a 401 error after you allow cookies and reload the page, contact OpenSesame Support.
For help, contact OpenSesame Support at support@opensesame.com, use live chat, or call (503) 808-1268, ext. 2 (U.S.) or +44 203 744 5541 (Europe).
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