Our support team is based in the U.S. and U.K. and is available every business day.

Email

• Business days: Available 24 hours a day from Monday 1:00 a.m. to Friday 6:00 p.m. Pacific Time. First reply within 15 minutes.
• Weekends and holidays: Limited availability. From 9:00 a.m. to 6:00 p.m. Pacific Time, first reply within 3 hours.
• Contact: support@opensesame.com

Live chat

• Business days: 1:00 a.m. to 6:00 p.m. Pacific Time. First reply within 15 seconds.
• Start a chat:
  • In a course: Select the Need Help? button.
  • On the OpenSesame marketplace: Open the Resource Center and select Support Live Chat.

Phone

• Business days: 1:00 a.m. to 6:00 p.m. Pacific Time. Answered within three rings.
  • If all specialists are assisting others, your call may go to voicemail. The next available specialist will respond as soon as possible. If it is after hours, they may respond by email.
• Call:
  • U.S.: (503) 808-1268, ext. 2
  • U.K: +44 203 744 5541

24/7 resources and after-hours support

If you need help during a weekend or holiday, email support@opensesame.com. We will respond as soon as possible. For more information about weekend and holiday hours, see the Email section.

You can also access the following resources at any time:

• The OpenSesame knowledge base.
• Our AI-powered chat assistant. To access it, use the Live chat steps.

If you have further questions, our Support team is here to help at support@opensesame.com or via live chat and phone. Reach us at (503) 808-1268, ext. 2 (U.S.) or +44 203 744 5541 (Europe).