OpenSesame Support is available 24 hours a day, every business day:
Monday–Friday, 6 a.m.–8 p.m. (Pacific): Premiere Support - Our US-based team is online and ready to assist with our lightning-fast response times. (15 seconds via chat, 15 minutes via email, or within three rings via phone.)
Monday–Friday, 8 p.m.–6 a.m. (Pacific): Expanded Support - After our US-based team logs off, our international team is here to help! Admins and learners can reach out via chat, email, or phone to receive assistance. While we’re not able to offer the same industry-leading SLAs at this time, we’re excited to offer round-the-clock support coverage for our global customers.
Here are the best ways to reach us:
- Email: firstname.lastname@example.org
- Chat: Click the "Need Help" icon in course windows or the "Help" tab on the right side of www.opensesame.com
- US Phone Support: 503-808-1268, ext 2
- UK Phone Support: +44 203 744 5541
If you are trying to contact us outside of these times or on a holiday, please send an email and we will get back to you as soon as possible.