In order to access the OpenSesame Plus Insights Dashboard, you must be the account administrator and have at least two active OpenSesame Plus learner seats.
If the above is true and it is your first time accessing Insights, first look for a “Filters” option underneath “My Insights - OpenSesame Plus” on the left. Results depend on your choosing a span of time in the filter and then clicking the “Run” button on the right.
If you do see “My Insights - OpenSesame Plus” on the left but “Filters” does not appear below it, you may see a 401 error stating “You are not authenticated to view this page.” This indicates that the dashboard service is being blocked in your browser. See the screenshots below to enable access. (As always, when in doubt about adjusting security settings on your system, please check in with your IT team.)
When cookies are blocked in Chrome, your OpenSesame Plus Insights Dashboard will have a 401 error and there will be a cookie icon in the address bar. To fix this error, click on the cookie icon and then click the “Manage” button.
Next, in the Settings screen, you need to change the setting to allow sites to save and read cookie information, and do not block third-party cookies:
Now return to your Insights Dashboard and reload the page. You should now see a “Filters” option instead of a 401 error, and you can click on that to get started.
In Internet Explorer, select the gear icon at upper right and then select Internet Options:
Next, select the Privacy tab and the Advanced button:
Next, change the setting to allow first- and third-party cookies as well as session cookies, then click both “OK” buttons:
Finally, refresh the page. If the 401 error persists, close Internet Explorer completely and relaunch it, so the changes go into effect, then try loading the Insights Dashboard again.
When cookies are blocked in Firefox, you will see a 401 error. Click on the shield icon in the address bar and click the “Disable blocking for this site” button, then reload the page.
In Safari, the 401 error is often due to cross-site tracking being blocked. To update that setting, go to the main Safari menu and select Preferences:
From there, ensure that cross-site tracking and cookies are not blocked, then close that menu and refresh the page. (The tracking setting that appears between these two can be set however you like.)
In Edge, click on the “...” menu at upper right and select Settings:
Scroll to the bottom of the menu that appears and select “Advanced settings”:
Next, find the Cookies setting and set it to “Don’t block cookies”:
Finally, refresh the page, and the 401 error should be resolved.
If problems persist, our Support team is here to assist via email at email@example.com and via live chat and phone. Feel free to reach us at (503) 808-1268, ext. 2!