What should I do if my course will not load?

There are a few reasons why a course may not load in OpenSesame. While most courses no longer require flash of popups, the courses that do may be difficult to launch. Please be sure to:

• Check that pop-up blockers are disabled.
• Confirm that Flash is up to date and enabled
• Clear your Cache

If you're using IE to view a course, you may also need to make sure that all of the necessary domains have been added to  trusted sites. You can check with your IT team about this or, if your organization uses Chrome, try launching the course there.

If you are still having trouble, please contact us for support. During business hours, you can also click "live chat" under the orange help tab to the right of the page to message our support team instantly.