How can I close or cancel an account and subscription?

Note: This guide applies to licenses purchased through www.opensesame.com. If you have a contract, contact your OpenSesame Customer Success Manager or Account Executive for assistance.

If you purchased licenses directly on www.opensesame.com, you can cancel your account at any time. If you have a recurring OpenSesame Plus subscription, to avoid the next automated charge, cancel at least a day or two before your next billing cycle.

Canceling removes:

• The ability to log in to OpenSesame
• Access to courses, activity reporting, and the Order History page
• Any course progress

To save your data before canceling, or for help resolving any issues you've been experiencing, contact OpenSesame Support at support@opensesame.com.

If you've already saved any information and reports you need, log in to OpenSesame. 

Open the account menu and select Account Settings.

At the end of the page, select Cancel Account.

An Are you sure? page appears. Confirming will cancel the account and any recurring OpenSesame Plus subscription order.

For help, contact OpenSesame Support at support@opensesame.com, use live chat, or call (503) 808-1268, ext. 2 (U.S.) or +44 203 744 5541 (Europe).