[RECORDING] August 2025 Customer Conversation - Reignite Learning Engagement with Strategic Refreshes

In this month's Customer Conversation, Ashley Brown, Manager of Customer Success, shares practical strategies to overcome the mid-year lull that often disrupts learning programs as turnover rises and priorities shift. Her key insight: refresh content with purposefully curated selections to keep learners engaged—avoiding the trap of an overloaded LMS that turns into a “digital junk drawer.”
Real world case study:

Timken, a longtime OpenSesame customer, learned this firsthand. By 2023, their SuccessFactors LMS had swelled to over 10,000 courses, many outdated or irrelevant. Engagement had dropped. In response, their L&D team streamlined the catalog using utilization reports, curation support, and fresh eyes from new team members. The results? Nearly five enrollments per learner, strong engagement across all nine content categories, and an impressive 4.32 average course rating—even with mandatory training.

Intentional curation pays off: small refreshes drive big results.