July 2019 Customer Conversation recap
Welcome to the June OpenSesame Customer Conversation! Each month we host a live webinar where you can learn about new OpenSesame publishers, courses, product enhancements, elearning best practices and more.
July 2019 new and notable courses:
Here are a few of the new courses added to OpenSesame this month that we recommend you check out:
Slack: A Complete Guide [Included with OpenSesame Plus]
Many organizations are using Slack to communicate internally (and sometimes externally too!) as a way to streamline communication and replace long, tedious email threads. This course by Intellezy will teach you how to join a workspace and how to begin working with channels. It will also look at how to send and view messages as well as make calls to others. Finally, it will show you how to share files and to improve efficiencies with search techniques and shortcuts.
This course by The Jeff Havens Company is a short 10 minute course that is perfect for your onboarding or as a part of a change management program around office culture, or an upcoming office move. Highlights include how to flush the toilet; how to wash your hands; and how to properly use and dispose of toilet paper
Digital Transformation Series [Included with OpenSesame Plus]
In this 10 course bundle by Enspark you will learn about how changes in technology continue to shape our day-to-day lives and alter the way we interact with the world around us. Changing technology has also prompted - and sometimes forced - organizations to restructure the way they operate. The changes made by organizations to integrate developing digital processes is known as Digital Transformation. In this bundle, you’ll learn more about digital trends impacting organizations. Discover how to evaluate your current digital corporate culture and take the steps needed to make essential changes.
[Live Discussion] Support Best Practices and the OpenSesame Knowledge Base
OpenSesame is committed to helping our customers every step of the way we see customer support as playing a key role in making you successful. This month, we had Lexx Fluder from our Product Support team to talk about the different ways to interact with the OpenSesame Support team and some best practices for submitting support tickets.
Watch the webinar on-demand or check out the recap below:
Knowledge Base vs. Customer Success Manager vs. Product Support: Who do I contact?
The OpenSesame Knowledge Base is accessible 24/7 and is a great place to start with any questions you may have. To find the Knowledge Base, look for the “Help” button on our website or access it here. The Knowledge Base has FAQs, Product Feature Guides and troubleshooting tips.
Product Support [Chat, Email or Call]
Our Support team provides world-class technical support for you and your learners, so you can get more time back in your day. You can access our Product Support team easily:
- Phone: we answer calls within three rings. Call us at +1 (503) 808-1268
- Live chat: we respond within 15 seconds. Look for the “Help” button or the popup chat window
- Email: we respond within 15 minutes. Email us at firstname.lastname@example.org
Our standard support hours are 6:00 AM - 6:00 PM PT Monday- Friday. Outside of these hours, responses are provided within 3 hours.
Customer Success Manager*
If you have been assigned a Customer Success Manager, they are a great resource for questions you may have regarding your account, seat availability or curation requests. However, you can also get information about your current seats on your OpenSesame dashboard or use our Smart Lists to help you curate the perfect courses without the help of your Customer Success Manager.
*Not all OpenSesame customers are assigned a Customer Success Manager. If you do not have a Customer Success Manager assigned to you and need help, please contact the Product Support team using the contact information above.
Have questions or feedback? Add your comments below!
Hope to see you at next month’s Customer Conversation! Let us know below what you’d like to learn about.
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