Frequently Asked Questions

Course Questions

• What should I do if my course will not load?
• How can I change the language of my course?
• My course will not register a completion. What should I do?
• How to clear your cache
• How do I allow cookies in my browser?
• How do I allow pop-ups?

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OpenSesame Plus Questions

• How to tell which courses are in OpenSesame Plus
• Can I change the passing score of OpenSesame courses?
• How do we add more seat licenses to our OpenSesame Plus subscription?
• Can I purchase OpenSesame Plus for myself?
• Why won't my OpenSesame Plus Insights Dashboard load?
• How can I close or cancel an account and subscription?

CourseCloud® Legacy Questions

• What is CourseCloud Legacy?
• How to invite learners to take a course on CourseCloud Legacy
• I invited a learner to OpenSesame Plus in CourseCloud Legacy. Why do they still see prices?
• How do I access my purchased course?
• How do I get my certificate after I complete a course on www.opensesame.com?

LMS Questions

• What's an LMS? Is OpenSesame an LMS?
• How to send courses to a learning platform using a List
• How to download course packages from a List
• How do I download Pay Per Use (PPU) course packages from a List?
• Is it necessary to replace course files in an LMS when course content is updated?

Pay Per Use Questions

• How do I send Pay Per Use (PPU) courses to my learning platform using a List?
• How do I unpause a PPU license?

Mobile Access Questions

• Are OpenSesame courses mobile compatible?
• Do OpenSesame courses work in mobile LMS apps?