Frequently Asked Questions

Course Questions

• What should I do if my course will not load?
• How do I allow pop-ups?
• My course will not register a completion. What should I do?
• Why can’t I see a part of the course on my screen?
• How do I enable cookies on my browser?
• What is the recommended screen size for OpenSesame courses?

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OpenSesame Plus Questions

• Can I purchase OpenSesame Plus for myself?
• See which courses are in OpenSesame Plus
• How do we add more seat licenses to our OpenSesame Plus subscription?
• Can I change the passing score of OpenSesame courses?
• Why won't my OpenSesame Plus Insights Dashboard load?
• I invited a learner to OpenSesame Plus in CourseCloud Legacy. Why do they still see prices?

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CourseCloud® Legacy Questions

• What is OpenSesame CourseCloud Legacy? How does it work?
• How do I access my purchased course?
• How do I invite my learners to take a course on CourseCloud Legacy?
• How do I get my certificate after I complete a course on www.opensesame.com?

LMS Questions

• How to send courses to a learning platform using a List
• What is an LMS? Is OpenSesame an LMS?
• How to download course packages from a List
• How do I download Pay Per Use (PPU) course packages from a List?
• Is it necessary to replace course files in an LMS when course content is updated?

Pay Per Use Questions

• How do I send Pay Per Use (PPU) courses to my learning platform using a List?
• How do I unpause a PPU license?

Mobile Access Questions

• Are OpenSesame courses mobile compatible?
• Do OpenSesame courses work in mobile LMS apps?