Frequently Asked Questions
Course Questions
- What should I do if my course will not load?
- Troubleshooting blank squares in UL EHS Sustainability courses
- How do I allow pop-ups?
- My course will not register a completion. What should I do?
- Why can’t I see a part of the course on my screen?
- How do I enable cookies on my browser?
OpenSesame Plus Questions
- Can I purchase OpenSesame Plus for myself?
- How do I know which courses are included in OpenSesame Plus?
- How do we add more seat licenses to our OpenSesame Plus subscription?
- What is the passing score for OpenSesame Plus courses? Can I change the passing score?
- Why won't my OpenSesame Plus Insights Dashboard load?
- I invited a learner to OpenSesame Plus in CourseCloud Legacy. Why do they still see prices?
CourseCloud® Legacy Questions
- What is OpenSesame CourseCloud Legacy? How does it work?
- How do I set my course delivery preference in OpenSesame?
- How do I access my purchased course?
- How do I invite my learners to take a course on CourseCloud Legacy?
- How do I check on my learners' progress?
- How do I get my certificate after I complete a course on www.opensesame.com?
LMS Questions
- What is an LMS? Is OpenSesame an LMS?
- How do I download courses from a List to add to my LMS?
- How do I download Pay Per Use (PPU) course packages from a List?
- How do I download AICC or SCORM packages from my OpenSesame Dashboard?
- Is there a way to download AICC files instead of SCORM files from the dashboard?
- Is it necessary to replace course files in an LMS when course content is updated?