Introduction
Please refer to this documentation during the setup and testing of your free content. We want your learners to have a positive experience with the content we've offered, starting with their first launch, and this information helps ensure that course assets load and operate as expected.
Please navigate this document as needed using the links below.
Receiving emails from OpenSesame
In-course assets and supporting software
Getting started
Legacy operating systems and browser versions
The versions listed in this document are recommendations to optimize the learner experience. OpenSesame content will often still perform on older versions. If a version is no longer actively supported by the company that created it, we cannot guarantee its compatibility.
If your audience uses devices with legacy software, we recommend testing content there in advance.
File formats
If you will be using a Learning Management System (LMS), please confirm which elearning file formats it supports. OpenSesame can provide course files in two standards: AICC or SCORM 1.2.
We recommend AICC because its server-to-server communication is the most reliable. That method also allows AICC to work consistently in LMS mobile apps, which is an advantage over SCORM. eLearning trends strongly favor mobile use, and switching out package types later would require significant manual LMS work on the customer side.
If you start out using files in one format and later wish to switch to the other, be sure to contact support@opensesame.com before updating that setting in your OpenSesame Dashboard.
If you will be using OpenSesame CourseCloud, you do not need to worry about file formats.
Content delivery
OpenSesame uses our patented method for the secure delivery of course content. When a learner launches an OpenSesame course, their access is checked by our system. Once their seat license is validated by OpenSesame, the content is served on demand via our secure global Content Delivery Network (CDN).
Some of our publishers host assets on their own CDNs. Please refer to Network settings for further details.
Receiving emails from OpenSesame
Automated, account-related messages are sent via info@opensesame.com to the email address on file. You can add other addresses to an account’s Notification List by navigating to “Edit Profile” when logged in.
Any email correspondence with our Support team will be sent via support@opensesame.com.
Please allow messages from these addresses past any firewalls or spam filters.
Desktop and laptop systems
Hardware
- 1 GB of RAM or greater
- 2 GHz processor or greater
- Audio support (speakers and/or headphones)
- Minimum screen size available for course: 1024 px x 768 px
Operating systems
PC
- Windows 8.1 or newer
- Set system’s zoom to 100%
Mac
- macOS 10.14 (Mojave) or newer
- Set system’s zoom to 100%
Browser support
Fully supported browsers
- Chrome (versions 73 and higher recommended)
- Firefox (versions 66 and higher recommended)
- Microsoft Edge (versions 79 and higher)
- Safari (versions 14 and higher recommended)
- Internet Explorer 11 (until 31 December 2021)
Note: If your organization uses Internet Explorer, certain security settings can cause the content to not work properly. Please refer to the network settings below for configuration.
Browser settings
- Accept third-party cookies
- Disable pop-up blockers
- Set browser’s zoom to 100%
Mobile devices
Planning for mobile
If you expect your learners to take courses on smartphones or tablets, we recommend using the AICC file format. AICC uses server-to-server communication, which allows for more consistent performance across apps.
While all OpenSesame courses are compatible with mobile devices, be sure to consider the factors that impact a mobile experience, such as screen size, LMS or browser apps, course lengths, course formats, and legacy devices. We highly recommend thoroughly testing all courses on these devices to ensure compatibility and optimize the learner experience prior to launch.
Hardware
- Android devices running Android 10 or newer
- iPhone and iPad devices running iOS 12.5 or newer
- Audio support (speakers and/or headphones)
- Wi-fi support
Operating systems
- Android: 10 (released September 2019) or newer
- iPhone: iOS 12.5 (released December 2020) or newer
- iPad: iOS 12.5 or newer, or iPadOS 14.6 or newer
Browser app support
- Chrome app 72 or newer
- Firefox app 15 or newer
- Safari app (automatically updated with iOS)
Browser app settings
- Accept third-party cookies
- Disable pop-up blockers
- Set browser’s zoom to 100%
Connection speeds
- We recommend a high-speed Internet connection of no less than 1.5 Mbps
- For mobile devices we recommend avoiding cellular data, which can be unreliable, and instead using a strong wi-fi connection
If your learners will be taking courses on low-speed connections, reach out to support@opensesame.com for assistance with finding courses that require lower bandwidth.
Network settings
If you know that your IT environment has security restrictions, a breakdown of publisher-specific content delivery addresses for the OpenSesame Plus subscription can be found here.
If your learners will be taking courses from restrictive or high-security IT environments—such as those found in banking, health care, or government settings—it might be necessary to allow content delivery from our publishers’ dedicated content servers. Common restrictions can include blocking certain websites, such as Wistia.
If you’re unsure whether allowing publisher domains is needed on your network, we recommend proceeding with testing courses to verify that your network is already configured to play our content. If the courses don’t work, you may need to adjust security settings, including the following:
- Allow https://www.opensesame.com and https://player.opensesame.com
- Allow publisher-specific delivery addresses as needed (found here)
Internet Explorer 11 (supported until 31 December 2021)
- Add the necessary domains to Trusted Sites
- Ensure that "Enable Protected Mode" is unchecked (only for Trusted Sites)
- Disable Compatibility View for https://www.opensesame.com and https://player.opensesame.com
Your IT team should be able to update these settings on a network-policy level.
In-course assets and supporting software
Some of our publishers include downloadable assets within their courses.
Most of these are PDF files, and in order to view them it would be necessary to have a PDF reader installed, such as Adobe Acrobat (available as a free download here). Some publishers include a .docx version alongside PDFs, which would require a copy of Word 2007 or newer to preserve the formatting.
For courses centered around specific software programs, publishers may occasionally include tutorial files—in such formats as .xlsx, for Excel courses—allowing learners to follow along with a course’s instructions. In such cases, for a learner to make use of those files it would be necessary for them to have the relevant program installed on their machine.
Once minimum system requirements are confirmed, the next step is to test OpenSesame content.
- If you will be delivering your courses using an LMS not integrated with OpenSesame, please follow the steps here.
- If you will be delivering your courses using an LMS with an embedded-catalog integration, please follow the steps here.
- If you will be delivering your courses using CourseCloud, please follow the steps here.
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