Troubleshooting “Coronavirus Preparedness for Employers and Employees” by Vubiz

When you first launch this course you will land here. Note the “+” symbols at left:

Click each “+” to expand the page’s contents. Once each section has been read, the blue progress bar (up top) will fill in and the green “Next” button (at bottom) will activate:

Here is a page where the “Next” button is still gray:

Click anywhere on a blue progress bar to reveal the page’s sections. This shot shows that only one of the four sections is complete:

Clicking an unfinished section will jump you there. In this first one, a button has been missed:

As soon as that button is clicked, the progress bar fills in:

You can click the “Menu” icon at any time to check your overall progress:

As each section is completed its number will become completely circled in green. Here, section 3 is only partly finished, so the next sections are locked:

Here is another unfinished section. Click the “>” carat to view an entire carousel:

On a carousel’s final slide, its last dot will be selected and the blue progress bar (up top) will fill in:

Finally, if you encounter a column of text that is cut off along the bottom, look for a scroll bar at right:

Here is how all three scroll bars look. Now that each card has been clicked, the blue progress bar has filled in:

Note: If you do not see scroll bars, launching the course in a different browser may help. The above shots were taken in Chrome.

Once a course is complete, if you relaunch it you will see this message:

If problems persist or you have further questions, our Support team is here to help via email at support@opensesame.com or via live chat and phone. Feel free to reach us at (503) 808-1268, ext. 2, or at +44 203 744 5541 in Europe.