How do I allow pop-ups?

If your OpenSesame course is loading as a blank screen, its content may be trying to open in a pop-up. Below are the steps to allow pop-ups in your browser. 

If you don't wish to allow all pop-ups going forward, be sure to change this setting back once you've completed your course.

Please be aware that, while all content hosted by OpenSesame and our publishers is safe, these changes would affect your browser's security settings for other websites as well. Do not hesitate to reach out to your IT team if you have any concerns about changing these settings. 

Chrome (Referenced version: 98.0)

1. At the top right of your browser window, click the  icon and then Settings
2. In the lefthand column, select Security and privacy, then click Site Settings
3. Scroll down and click Pop-ups and redirects
4. Under "Default behavior," select Sites can send pop-ups and use redirects

Edge (Referenced version: 98.0)

1. At the top right of your browser window, click the  icon and then Settings
2. In the lefthand column, select Cookies and site permissions
3. Under "All permissions," locate and click Pop-ups and redirects
4. Click the Block toggle at top right, so its color is no longer blue

Firefox (Referenced version: 96.0)

1. At the top right of your browser window, click the icon and then Settings
2. In the lefthand column, select Privacy & Security
3. Scroll down to the Permissions section
4. Uncheck the Block pop-up windows box

Safari (Referenced version: 15.2) - A Mac-only browser

1. In the top left of your screen, click Safari and select Preferences
2. Click the Websites icon in the top row
3. In the column at left, scroll to the bottom and click Pop-up Windows
4. Update the "When visiting other websites" setting, at bottom right, to Allow

If problems persist or you have further questions, our Support team is here to help via email at support@opensesame.com or via live chat and phone. Feel free to reach us at (503) 808-1268, ext. 2, or at +44 203 744 5541 in Europe.