FAQs

  • Jan 27, 2017

    How can I reset my password?

    How can I reset my password? Please make sure that you are completely signed out of OpenSesame before attempting to reset. Click this link to ensure you are fully logged out of OpenSesame: https://www.opensesame.com/user/logout 1) Start by clicking here to bring you to the correct page. 2) Enter your Username or Password then click "Reset Pass...

  • Feb 16, 2017

    How do I Add Third Party cookies?

    Internet Explorer: 1) After clicking on the Tools icon in the top right corner, select "Internet options" 2) Click on the Privacy tab, then click on Advanced under the Settings section. Make sure that "First-party Cookies" and "Third-party Cookies" are set to "Allow". Chrome: 1) Click on the Settings Menu button 2) Choose "Setti...

  • Aug 31, 2016

    What should I do if my course will not load?

    If a course you are trying to view is not loading, please refresh your browser and make sure your pop-up blockers are disabled. If you are still having trouble some other things to try would be: Checking your Flash Clearing your Cache Making sure OpenSesame is added to your browsers trusted sites If you are still having trouble, plea...

  • Jan 27, 2017

    What is an LMS? Is OpenSesame an LMS?

    A Learning Management System, commonly known as an LMS, is a software application used to administer, document, track, report, and deliver eLearning content and training programs. While OpenSesame is not an LMS; we do provide quality content for use in learning management systems. The American Society of Training and Development (ASTD) states in...

  • Sep 25, 2017

    Why can’t I see a part of the course on my screen?

    If sections of your course are cut off, please make sure your zoom is set to 100%. You can adjust your browser’s zoom by using the proper keyboard command for your browser (Often control and +/-). You may also want to try manually resizing the browser window if you are not full screen

  • Feb 17, 2017

    How can I close or cancel an account or subscription?

    You can always close or cancel your account or subscription - sometimes things just don't work out! Closing or cancelling your account or subscription will remove your access to those courses and your course activity will be lost. If you'd like to save that data prior to closing or cancelling please let us know. To close or cancel, please contact u...

  • Feb 08, 2017

    How do I know what browser version I use?

    If you are unable to access this tool, click on your browser name (Chrome, Safari, etc) in the menu bar and select "About [browser]" and you'll see your browser version.

  • Jul 11, 2016

    How do I close my account?

    If you would like to close your OpenSesame account, please email support@opensesame.com and provide the email address associated with the account you would like to close or delete. Our Support team will be in touch when your account has been closed.

  • Jun 30, 2017

    How do I allow popups?

    In Internet Explorer 9, 10, and 11 In your browser, select the Tools button. (It’s the gears icon in the upper right corner of the window.) Click Internet Options, then select the Privacy tab. Under Pop-Up Blocker, deselect Turn on Pop-up Blocker. Click Apply. Then click OK. In Safari Go to Preferences (which can be found by ...

  • Feb 17, 2017

    How to turn off Compatibility Mode

    Under Tools, click “Compatibility View settings” Please make sure that opensesame.com is NOT listed in “Websites you’ve added to Compatibility View:”

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